Privacy Policy

Effective: 18 May, 2018

This Online Privacy Notice applies to the information that we collect when you visit San Francisco Cooking School’s main website (www.sfcooking.com).

At San Francisco Cooking School (SFCS), we are serious about your privacy and security. We believe in being open and transparent about how we collect and use your data.

SFCS is a professional school that sells education, not information. We don’t sell your Personal Data to anyone, and when we share data with third-parties it’s only to improve your experience of using SFCS.

This updated version of our Privacy Policy reflects changes in data protection law.

 

Introduction

This policy applies when SFCS acts as a data controller; that is when we decide the purposes and means of processing the Personal Data of our users. In this role, we may share your data with third parties to improve your experience of using SFCS.

When we refer to “SFCS”, we mean the SFCS entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.

Definitions

In this policy, “we”, “us”, “our” and “SFCS” refer to the company SFCS Van Ness, LLC.

References to “you”, “your” or “user”, refers to private individuals or professionals who use our Service.

“Service(s)” means the online search and booking service that we offer via our website (https://www.sfcooking.com) (the “Site”) and Apps, including related activity like sending class reminders. “App(s)” and “Application(s)” refer to our mobile applications for iOS (iPhone or iPad) and Android.

Data We Collect And Receive

We collect and receive information, including “Personal Data”, in various ways when you use our Service and Application(s), and “Other Information” to supply, analyze and improve our Service:

“Personal Data” means any information which, either in isolation or in combination with other information, identifies you as an individual. Examples of Personal Data include your name, date of birth, address, e-mail address, telephone number, and billing information.

“Other Information” means information which cannot be used, either in isolation or in conjunction with other generic data, to identify you as an individual. It includes information such as IP addresses, device ID, and referring domains.

Consent

If you use our Services, you consent to the collection, use and sharing of your Personal Data under this Privacy Policy.

If you are not prepared to provide such information and consent to its use in the ways outlined in this Privacy Policy you should not use our Services. You may also contact us to request the deletion of any Personal Data that you have already provided during previous use of SFCS.

We provide you choices that allow you to opt-out or control how we use and share your data.

  • If you have a SFCS account, you can access privacy controls via the communication preference settings in your account. By using the privacy controls, you can opt out of direct marketing communications. You can also request the deletion of your account via account settings.
  • If you have previously used SFCS as a guest, it is possible to create an account at any time with the same email address in order to access privacy controls or request the deletion of your account and associated Personal Data.
  • If you do not hold a SFCS account, you can unsubscribe from SFCS’s email marketing at any time by clicking the unsubscribe link in any of our emails. You can also contact us to request the removal of other data.

 

How We Gather Data

Information You Provide to Us

We collect information, including Personal Data, which you provide to us directly. This information is actively provided by you in order to access specific features of our Service, or make class bookings. For example:

  • We collect your email address when you register for a class or join a waitlist.
  • We collect various Personal Data when you use our Service to place an order, including your name, email address, billing address and phone number so that we may reach you in the event a class is cancelled or other change in schedule.
  • When you create an account or change the details associated with your account, we collect your first and last name, email address, and a password (which is encrypted)
  • If you don’t have a SFCS account or place an order with an email address that is not associated with an existing account, then any purchases you may make will not appear in your account history. Each purchase made outside your account is considered an independent purchase, and we register it as such each time. The Personal Data you provide when making a purchase without an account will be dealt with in the same way as in all other transactions.
  • As part of providing our Service, we collect and securely process financial data via a software integration with a third-party payments service provider. Most of this information (including payment card data) is stored only with the third-party payments service provider and cannot be accessed by SFCS staff.
  • If you contact us, we keep a record of that correspondence which may include your name, email address and details of your order/s, and any other information you share with us via email.

In addition to your Personal Data, we may collect the Personal Data of other named individuals that you provide to us when you use our Service. For example, if you purchase two classes and register the name of a friend.

By using our Service, you confirm that the information you enter about yourself and any other student is accurate and that when you are submitting Personal Data belonging to anyone other than yourself you have the consent of those people, or parental or guardian consent for any person child under 16 years of age.

Information we automatically collect

We collect and receive Other Information when you use our Service in order to improve your experience of using SFCS.

This may include details of your visits to our Site or Apps, IP address, browser type and operating system, referring URLs, location data, device ID, weblogs and other communication data. We use Other Information gathered in this way for anonymized aggregate data analysis about how people use our Service, and in some cases to provide more targeted notification about our programs.

We collect Other Information automatically through the use of cookies and similar technologies to provide our Service, for example:

  • We may collect and process anonymous information about your use of our Service, for example, the pages you visit and searches you perform.
  • We may use anonymous data to provide, update, maintain and protect our Services and business for example to prevent errors, security or technical issues, analyze and monitor usage, trends and other activities.
  • We may receive browsing data that includes an IP address, the address of the web page visited before using SFCS, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
  • We may receive device information including the type of device, the operating system being used, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
  • We receive Other Information that helps us approximate your location which can inform internal market research and trend analysis. For example, we may use an IP address received from your browser or device to determine approximate locations.
  • Your device ID, location and your IP address are collected by a third-party service provider as part of the payment process as a fraud prevention measure

This kind of anonymous information can be obtained by our use of cookies as well as other means. SFCS uses cookies and similar technologies in our Site and Apps that help us collect Other Information. Please refer to our Cookies policy for more information on our use of this technology.

We may also share anonymous information about your use of our Service with third-parties sub-processors for analytical purposes.

How We Use The Data We Collect

We may use your data for our legitimate interests, namely:

  1. To operate our Services: When you book and pay for classes we use the information you provide on our Site and Apps to supply class registration information to our teachers.
  2. To send emails and other communications. We may send you service, transactional and other administrative emails e.g. booking confirmation, waitlist notification. We may also contact you to inform you about changes in our Service and important notices, such as security and fraud notices. These communications are considered part of our Service and you may not opt out of them.
  3. To communicate with you when you contact us. Our customer support team may communicate with you to troubleshoot problems or answer questions you may have about your account, classes or payment, in order to help you.
  4. To send marketing emails and other communications. We send emails about new class schedules, promotional communications or other news about SFCS to people who are subscribed to our mailing list. These are marketing messages so you can control whether you receive them.
  5. To collect payments. When you register for a class, we use payment services that are provided by other companies to process your bank or other types of transaction. This enables us to send you transactional emails, payment receipts and alerts in case of any glitches with your bank.
  6. To improve our Service. We collect information on how you use our Service through cookies and share this information with third-party analysis tools, like Google Analytics. Please refer to our Cookies policy for more information on our use of this technology.
  7. For internal statistics or surveys. We may use your data to generate statistics on our users or ask you to participate in our own surveys.
  8. To combat fraud.

Data Retention

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our obligations in relation to the retention and deletion of Personal Data.

Notwithstanding your right to request the removal of your data, we will retain your Personal Data as follows:

  1. When you add a class to your basket (but do not proceed to purchase), we retain Personal Data that you have entered (name, date of birth, passport number, email address) for a maximum period of 6 weeks from the date it was created.
  2. When you create an account, we retain any Personal Data that you have entered (your name, email address,) unless you ask us to delete it.
  3. When you register for a class, we retain any Personal Data that you have entered (name, email address) unless you ask us to delete it.
  4. When you join a waitlist, we use your email address to notify you if a seat has become available in your desired class. We may retain your email address to carry out aggregate trend analysis that helps us understand how people use SFCS and to improve our Service (such as to program more classes of this type in order to fulfill demand).

We may retain certain Personal Data indefinitely unless you request its deletion. For example, we don’t automatically delete inactive user accounts if they contain an order, so unless you choose to delete your account, we will retain your account information.

How We Share And Disclose Information

We may disclose your personal information to any member of our group, which means our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce other agreements; or to protect the rights, property, or safety of SFCS Van Ness, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • To gather feedback about our Service, detect and log bugs or report crashes and issues in our Site and Apps and to carry out trend analysis to improve your experience of using SFCS.
  • In the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets.
  • If SFCS Van Ness, LLC or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.

We will not disclose your information to any third party for any marketing purposes unless we obtain your consent. If you do give consent for us to share any details, you can exercise your right to prevent any such processing by opting out.

Our Site and Apps may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

How We Use Information

We don’t sell your Personal Data to anyone, and when we share data with third-parties it’s only to improve your experience of using SFCS.

With service providers

We use some third-party service providers and partners to support our business and perform tasks that are required to deliver our Service or to improve your SFCS experience. For example, we use a payment provider to process payments securely and an email service provider to send transactional emails. Other third parties, for example, provide computing and data storage services.

We have carried out due diligence of all third-party service providers that provide services to SFCS to ensure that any Personal Data we share with them is treated securely and in accordance with this privacy policy.

Where We Store Your Personal Data

Data we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, and the provision of customer support. By submitting your Personal Data, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

SFCS may transfer your Personal Data to countries other than the one in which you live. We deploy the following safeguards if SFCS transfers Personal Data originating from the European Union or Switzerland to other countries not deemed adequate under applicable data protection law:

European Union Model Clauses

SFCS adopts European Union Model Clauses to meet the adequacy and security requirements for your Personal Data where it is transferred outside the EEA for example if it processed by staff operating outside the EEA who work for us.

E.U.-U.S. Privacy Shield and Swiss-U.S. Privacy Shield.

SFCS ensures that any third-party service providers we appoint are certified under the E.U.-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield. These frameworks were developed to enable companies to comply with data protection requirements when transferring Personal Data from the European Union and Switzerland to the United States. To learn more about the Privacy Shield Program, please see http://www.privacyshield.gov/welcome .

Security

SFCS takes the security of your data very seriously. We do our utmost to preserve your Personal Data and prevent it from being stolen, damaged or misrepresent

All information you provide to us is stored on secure servers. All payment transactions are encrypted using Secure Sockets Layer (SSL) technology, which encrypts information you input.

SSL technology is used to pass data over a secure connection to our payment service provider who processes card payments made through the site on our behalf. SFCS never sees or stores financial information you supply via payment forms.

If you have created an account and password to access parts of our site, you are responsible for keeping this password confidential. We ask you not to share your SFCS password with anyone. All passwords you provide to us are encrypted on our servers and cannot be accessed by SFCS staff. If you lose your password, there is no way for SFCS to resend it. You can, however, reset it at any time on our site or apps.

We use strict procedures and security features to try to prevent unauthorized access. Unfortunately, the transmission of information via the internet is not completely secure. SFCS cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.

In the event of a breach of Personal Data, SFCS will comply with its obligations to notify the relevant supervisory authority for our processing activities and inform affected individuals without undue delay

Age Limitations

To the extent prohibited by applicable law, SFCS does not allow the use of our Services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with Personal Data, please contact us and we will take steps to delete such information.

Changes To Our Privacy Policy

We may change this Privacy Policy from time to time by publishing a new version on our website. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business.

You should check this page occasionally to ensure you are happy with any minor changes to this policy. If we make changes that materially alter your privacy rights, SFCS will provide additional notice to SFCS account holders, such as via email or another form of notification. If you disagree with the changes to this Privacy Policy you should request the deletion of your account and associated data.

Your Rights

To the extent that SFCS’s processing of your Personal Data is subject to the General Data Protection Regulation, SFCS relies on its legitimate interests, described above, to process your data.

Individuals located in certain countries, including in the European Economic Area (EEA), have statutory rights in relation to their Personal Data. Subject to any exemptions provided by law, you may have the right to request access to the Personal Data we hold, as well as to seek to update and correct it, or request its deletion.

  • You can inspect the Personal Data we hold in your SFCS account.
  • It is possible to update or correct your Personal Data within your SFCS account.
  • You can request the deletion of your Personal Data in your SFCS account. Your Personal Data will be removed from SFCS and any third-party apps that we may have shared it with within 30 days of the request, or within 30 days of any future travel dates.

If you didn’t sign up for an account when you placed an order, creating an account at any time will enable you to view any bookings that are associated with the same email address and access account settings.

If you cannot use the settings and tools for any reason, contact our customer support team for assistance.

SFCS may retain some Personal Data after you have deactivated your account where such retention is necessary for compliance with a legal obligation to which we are subject, for example for financial reporting or to conduct audits, comply with (and demonstrate compliance with) legal obligations or resolve disputes, or in order to protect your vital interests or the vital interests of another person.

If you consent to us using your Personal Data for marketing purposes we may also send your marketing communications, and you have a right to revoke consent for SFCS’s use of your Personal Data for this purpose. You can unsubscribe from SFCS’s email marketing at any time by clicking the unsubscribe link in any of our emails.

Data Protection Authority

Subject to applicable law, you also have the right to (i) request the erasure of any Other Information that may constitute Personal Data held by SFCS and (ii) lodge a complaint with your local data protection authority or the UK’s Data Protection Commissioner, which is SFCS’s lead supervisory authority in the European Union.

If you are a resident of the European Economic Area and believe we fail to maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority:

Information Commissioner Office (ICO)
Wycliffe House
Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: +44 (0)303 123 1113

Contacting SFCS

Please contact us if you have questions about SFCS’s Privacy Policy or practices, or if you are seeking to exercise any of your statutory rights.

To communicate with our Data Protection Officer, contact us via the following link https://www.sfcooking.com/contact/ Please your email for the attention of the “Data Protection Officer”. For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is located at our registered office:

San Francisco Cooking School
c/o Data Protection
690 Van Ness Avenue
San Francisco, California
94102